Help

Frequently asked questions

Common questions about accounts, funds, statements, and investor protection for clients of Lotusdew Securities Private Limited (Airalgo).

Account & KYC

How do I open an account?

Follow the steps on our account opening page, or start at onboarding.airalgo.com. Account opening is subject to KYC verification and applicable regulations.

Is Lotusdew Securities a registered broker?

Yes. Lotusdew Securities Private Limited is registered with SEBI (Registration No. INZ000306935) and is a member of the National Stock Exchange. See Regulatory Disclosure for published details.

Funds & securities

Where should I transfer funds for trading?

Transfer funds only to the stock broker’s designated Up Streaming Client Nodal Bank Accounts (USCNBA). Account details are published on this website and are also displayed by Stock Exchanges under “Know / Locate your Stock Broker.” Do not transfer money to authorised persons or associates for trading.

Can the broker offer guaranteed returns?

No. Brokers, authorised persons, or their associates are not authorised to offer fixed, guaranteed, or regular returns, or capital-protection schemes. See Advisory for investors.

How are securities accepted as margin?

Stock brokers can accept securities as margins from clients only by way of pledge in the depository system, as per applicable regulations. Do not place securities with the broker outside the prescribed margin-pledge process.

Statements & monitoring

What should I check regularly?

Contract notes and statements of account from the broker
Emails / SMS from the Exchange about your trades
Weekly fund and securities balance messages from the Exchange
Consolidated account statement from NSDL / CDSL

Complaints

How do I raise a complaint with the broker?

Write to investor.relations@airalgo.com or use the contacts in the escalation matrix on Regulatory Disclosure. A ticket / reference number may be provided to track the matter.

What if I need to escalate beyond the broker?

You may use SEBI SCORES and online dispute resolution mechanisms published by SEBI. Mandatory details for SCORES typically include Name, PAN, Address, Mobile Number, and E-mail ID.